EBSCO export error with Endnote Online

We are currently experiencing issues with exporting from EBSCO databases to Endnote Online.

We have contacted Thomson Reuters technical support.

In the meantime, if you wish to add a citation from an EBSCO database to your Endnote Online library you can do so manually. See steps below:

1. When in your Endnote Online account go to the Collect tab and select New Reference:

2. Select your material type from the drop down menu e.g. Journal Article

  

3. Once you selected your material type double click the fields to enter your data and hit Save

Please contact the Library on 01 402 3068 or ast.library@dit.ie if you have any queries.

Off-Campus access to EBSCO databases restored

Issues with off-campus access to EBSCO databases have now been resolved. If you wish to access Business Source Complete, Academic Source Complete or Communication and Mass Media Complete off-campus you can log in with your Student Number and DIT email password.

More info on off-campus access here: http://www.dit.ie/library/a-z/offcampus/

Note:

EBSCO help desk recommend all users clear history and Cache for failing sessions.

Look in History and privacy tabs in Internet options or “advanced” browser settings.

http://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

If you continue to experience difficulties please contact the Library on 01-402 3068 or via Ask-a-Librarian

Are you having trouble accessing EBSCO databases off-campus?

Some library users have reported issues accessing any EBSCO databases off-campus. The main Aungier St. databases affected are Business Source Complete, Communication and Mass Media Complete and Academic Search Complete. Our system librarians are currently working to resolve the issue.

In the meantime the following workaround should work for you. If you continue to experience difficulty or need any assistance please contact the library directly on 01 402 3068 or via our Ask-a-Librarian service.

Step 1: 

Select any journal title that is available in the particular database you want to access. You can use the following examples:

Business Source Complete -Harvard Business Review

Communication and Mass Media Complete - Journal of Communication

Academic Source Complete - FADER

Step 2:

Go to the ejournals portal and type the journal title into the search box and hit the search tab

 

Step 3:

Click the database link

 

Step 4:

Enter your Student/Staff Number and MyLibrary PIN to login

Step 5:

Once you are in the database click the new search tab. You should be able to carry out a search as normal.