Students have reported issues accessing their MyLibrary account off-campus or our various databases that use Student Number and Libray PIN to authenticate.Our system librarians are busy looking into the issue. The issue may be related to browser issues in particular with Google Chrome. The following options have worked for students experiencing difficulties:
Clear your browser cache and restart browser. Instructions below on how to do this:
Google Chrome: https://support.google.com/chrome/answer/95582?hl=en
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Internet Explorer: http://windows.microsoft.com/en-ie/windows7/how-to-delete-your-browsing-history-in-internet-explorer-9
If you are experiencing difficulties with one browser, try an alternative. If you continue to experience difficulties please contact the library on 01-402 3068 or via Ask-a-Librarian